CONSUMER/CUSTOMER COMPLAINTS ◊
Have you ever tried to tear your hair out in frustration trying to get that blurry -looking girl at the counter to understand “do you sell teeth floss and which shelf is it located at?” Only to get an empty stare and perhaps an answer that will make your hair turn whiter than the Snow Queen’s – “Got floss…….. please go to the food shelf, we got chicken floss, beef floss, many floss. Which lane number? I don’t know, why you ask me, ask my Manager la”. Than google no further. Feel free to add any comments about the service you have been getting, whether from banks, goverment departments, car service centres, retail shops etc. Rant, rave or otherwise despair…. air your grievances here!
Place your complaints here on the comments box. Complaints can be anything from getting bad service, to getting no service, or getting the uncomfortable feeling that you had just been scammed.
CM blog
Saravanan | saran@eraconsumer.org | nccc.org.my | IP: 60.50.70.12
Pusat Khidmat Aduan Pengguna Nasional (NCCC) telah dirasmikan oleh Yang Berhormat Datuk Hj. Mohd Shafie Apdal, Menteri Perdagangan Dalam Negeri dan Hal Ehwal Pengguna pada 13 Julai 2004.NCCC ditubuhkan di atas inisiatif bersama Persatuan Penyelidikan dan Penyilidikan Pengguna Malaysia (ERA Consumer Malaysia), Persatuan Pengguna Selangor dan Wilayah Persekutuan dan Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna.
For advice and solution pls email nccc@nccc.org.my or visit http://www.nccc.org.my to lodge a consumer complaint
Eventhough the scrath/tear and win is now banned but I can still see young girls or boys around public places with the scratch/tear tickets and tried to cheat the public.
I have a personal experience whereby I have been approach by two girls with the ticket and that they jump and shouted after they scratched the ticket showing that I might possibily won a car and asked me to come to their showroom, turned out to be a temporary office and once you’re inside the office, no matter you refused to agree on anything, they wont let you out, they even locked the door and suddenly you saw two guys guarding the door.They wont let you out until they get what they want.Even worse, if you have credit cards they will charge your credit card before they safely let you go. I went to report at Kajang Police Station and was referred to a Unit called “Jenayah Perdagangan Unit”.I gave all the information I think usefull for them but they are so lazy to photocopy my documents and not helpful at all.I even gave the address and the contact No. but the officer did nothing to help.After a few days I got new information about the Company who cheat me and call the officer to inform her, all she does was called the person and ask him to pay my money back.Then nothing was done.Follow up by follow up no help received by the police officer. Then I think what is the purpose of this Unit? I then proceeded to Trade and consumer affairs dept which then help me to rush the premise.
Hi… am just curious… what happen when the Trade and consumer affairs Dept Officers went to the Shop? Did they arrest the people working there?
ASTRO, aiyo, when rain I miss u
Log 2 Feb2008
Oh great, I am now in front of my PC. Why am I in front of my PC on a lovely Saturday evening? It’s raining cats and dogs…and…Astro transmission is off – yet again!
Actually… why am I either waiting to get on my PC, or Astro on a lovely Saturday afternoon? Yeah….get a life…
Astro oh Astro, please find a way to transmit when raining. Bored people like us need to glue our eyes on something.
Hi, I am a time-share member of The Mines Marketing (Country Heights). I joined for RM22,000 (after discount) 2 years ago. This membership comes with a guaranteed payback (100%) scheme from MAA after 32 years of maturity. Recently, they have discontinued the “MAA Guanrantee Payback Scheme” and just offered a RM2,600 as compensation. I do not accept the offer. I went to see their Manager incharge and asking for a full refund/withdrawal of my membership. All they do is just give reasons that it is not their fault. I am now hoping that I can get the help of Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna to resolve this matter. Thank you…
Sir,
My father had been mistakenly diagnosed with a Gastric instead of Cancer. This Incident happened
early this year. He went to QEH Sabah several times
to see doctor because he felt pain over his tummy. The doctor reply to him its only a Gastric and nothing is serious. After so many times he came to the hospital again having the same pain, the doctor finally found that he is in the terminal stage of cancer.
What would you do if this happen to your family ?
I sent emails to Dr Zuraidah ( Pengarah of QEH Sabah) about this matter and they said they will investigate. How long this would take ? 1 month ?
1 Year ? or until the person died then they will let you know . Please take this matter seriously. My father has been served for the government for the rest of his life.
And this is what he gets in return ? Besides that , this is not only about my father . How about other peoples who come to this hospital . Please take this matter seriously . We are talking about human life . Not a joke !!!
I am an Indian trader and ordered to supply some health and beauty
products from Kuala Lumpur . I deposited the money in advance in the
bank account of seller as suggested and information provided.
The seller sent the product which was not as per specifications of
Indian Customs regarding the manufacturing date of the product as the
remaining life span of the product should be more than 60 % on the day
of import to India.
On this technical ground the product sent (manufactured in 2005) was
returned to the seller by Customs.
Now neither the seller is sending the product nor is responding.Even
the person cannot be contacted on phone.
You are requested to kindly guide what can be done in this matter and
to whom should i contact.
Complete details regarding order , transfer of money , supply and
return is well recorded.
I shall be grateful if I am kindly guided as the money I sent amounts
to about 8625 U.S.Dollars which is a very high amount for me.
Thanking You,
Last Saturday(19th of July) I went to Guess store in The Gardens, Mid Valley. I was planning to buy a Guess watch for myself. While looking at the display area, I was first approached by a Malay girl working at the store. And while talking to that girl about the prices we were then being interrupted by a Chinese staff also worked at the store. But this Chinese girl was so arrogant and rude to me. When I was asking several questions she answered rudely like I was stupid and didn’t fit to be in the store. Might be I didn’t dressed like a celebrity as we know that the mall is known among the vips. Or might be she thought that a Malay lady like me can’t speak or understands English because she spoke English all the time and acted like I didn’t understand a word. At last I walked off from the store with so much hurt and humiliated. I then got my Guess watch from P.K Time Sdn Bhd where the staffs there had been polite and easy to negotiate. What a really shame for an international worldwide brand like Guess to have an arrogant, shallow and narrow minded like this Chinese girl.
Today, 11.08.08 I have been going for a body checked up due to pain at lower abdomen and discharged at a Klinik Malaysia. So, doctor request me to go for a urine test and the results shown normal. But, as what I mentioned to the doctor that I have discharged he prescribed me 2 antibiotics and etc to cure my existing symptoms. But, as what I remember the others doctor never prescribed me those kind of antibiotics. However, I told doctor that I feel pain at my lower abdomen and he answer me that “You should consult a gynaecologist”. Well, before I went-off, he prescribed me those medicines but my Urine test shows everything normal. And finally I go to a Gynae, I have been diagnosed that my urine contains of blood.
And I am unneccesary to take those antibiotics. Should a doctor prescibed medicines to patients whenever he is not sure and the results shows everything normal? It’s a shame to all doctor! Because of earning from patients they just simply prescribes medicines and the doctor even told me that “Medicines is not returnable once out of clinic”.
As I know medicines are sealed and I just turn-off from the clinic and he told me in this way. Doctor should have a proper ethics to treat patient and should have good manner and behavior as well.
When the oil price is increased, all the things’ prices are increase. It’s reasonable. However, the oil prices had decreased 15 cents, and all the things’ prices are maintain especially for the electricity charges. It was the charges that increased almost 40% – 50%, how about the electricity charges? Why nobody has announce to decreased the tariff of electricity? It’s was very burden for many people and the businessman, especially for the factory.
If bloggers can influence the outcome of our nation’s election results, then they can logically also influence the public perception of the service of a hypermarkets.,entity,etc as long as someone champions the views and others are in agreement / support…….. which is the reason we want to highlight Carrefour management’s utterly irresponsible actions for detaining us for over 2 hours for suspected shoplifting when circumstances proved that such was not the case. Furthermore, while checking over the items in our receipts, Carrefour found that the items & their corresponding prices do not even match their ‘bar code system’, and they could not reconcile the items. It goes to show that we might have been fleeced and, who knows, countless shoppers might have been fleeced! We have written to Carrefour Malaysia HQ & cc to CF France HQ, but they have until now refused to offer any apologies for this fiasco. Bloggers, spread the word and let Carrefour know that they can’t get away with this and blacklist them.
____________________________________________
from: eazzypraizy Pannonymous.
I was suspected of shoplifting in carrefour, Mid Valley today. And I was instructed to go to a small “interrogation” room without any explanation. Of course they couldn’t find any evidence at all as I did not shoplift. Anyway I am very disgusted with the security guard’s behavior. When he couldn’t find his suspected “DVDs that I stole” he simply pointed at other item in my bag and asked if I paid for it or not. Those were the stuff in Jusco so I was literally annoyed by his action. When he didn’t has anything to say he blamed me for “putting the DVDs into my bag”. And I didn’t! I was freaked out and literally shaking as I was alone. The most I could do was glare at the person. He sort of gave an apology and just shooed me off. Now I am emotionally distressed by the experience and I swear I am not going to step into Carrefour in Mid Valley ever again! I am really unsatisfied with their attitudes!
On the 7th December 2008 I went over to the Hotel & Restaurant D’Feringghi at Batu Feringghi, Penang at 10.00 pm. Was told by the car park attendant that there are rooms left for bookings. I parked my car at the back of the hotel, went up to the reception to check in. I told the reception that I wanted to view the room first but she swiped my card and completed a few documents to let me sign. After signing the documents she showed me a very small photo of the said room from the reception computer. To me it was just a normal procedure to do this before checking in because payments would only be made after checking out on the next day. I went up to the room to sleep for the night but found out the room was not as I expected. I went back to the reception without delaying and was in the room inspecting it for only 5 minutes. I told the reception that I did not like the room and would like to go to another hotel. To my surprise she told me that she had charged my room of RM175.00 and was unable to refund me because it is already in the “system”. I argued a few minutes but with no results and what I received was black faces from her and her colleagues. I left the hotel without staying over the night , feeling cheated by the hotel because they have charged me before I checked out on the next day. How could they do this? Are they allowed to do this without refund even when I was in the room for only 5 minutes and never even used the room? This will definitely spoil the images of other hotels in Penang Batu Feringghi and a very rude shock to other foreign tourist that visits our country. I hope the word “system” would not be used just as an excuse to reject the refund that is entitled to the consumer when they are not satisfied with the rooms in the hotel. I really feel cheated and being robbed right in front of my open eyes. The management in this hotel should open their eyes and use their common sense whether to refund or not to refund and not being so strict by sticking to the terms “already in the system, so cannot refund!!”
i need to understant Taxi in johor city why almost not using meter calculate the distant charge rate? if like that better the taxi no need using the meter in car like a decoration only?is like that very bad image to to the oveseas tourist image.
I had purchased a set of bedroom for my daughter’s birthday at CAVENZI Furniture Outlet at TESCO Plentong Outlet Johor Bahru on 04/ 01/ 2009.
I agreed to wait until 16/01/2009 for the delivery. I waited until evening and tried to remind the outlet but the phone was not answered. I called other outlet and managed to get ERIC’s Hp number (the person incharge). He promised that the delivery will arrive at 8 pm.
I only received the call to deliver the furniture the next day ( on 17/01/2009 afternoon).
Unfortunately, the bed was a wrong design, the mirror for the dresser was broken and the cupboard was incomplete (half part was not ready- short delivery)
i finally manged to contact the sales person- Iskandar(receiving commission for the sales made), he tried to sort the problems and promised that the delivery will be only on 21/01/09. By evening, I tried to remind the outlet, Iskandar, Eric but none of them answered my calls.
I sms them that I will file a complaint to Tribunal for Breaching the Thrust. How do I do that? Can someone advise me?
hello sir i am mohamme imran form india got an offical employment letter for harbour view hotel sarawak and the lawyer of there oraganisation is asking me 800us$ as processing fee so i can i know whether those people are fraud or not coz they should provide me all the nessecarry thing to me as work permit and etc but they are asking me the amount so please let me soon i am forwarding there email id also harbourviewhotel@mail2hotel.com,waiting for ur reply
Dear Sir,
Below given email received from your department asking for money. Please verify the person asking the fee for Immigration in the name of some other person for processing against permit for residence as well as work permit. This all is in relation to the service address Office of the Employment Manager
Petroliam Nasional Berhad (PETRONAS OIL COMPANY)
Tower 1, PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur,
Malaysia.
E-mail:jobs_info@petronas-malaysia.com
Tel:+60149388523
Regards,
Keshav Kumar Saxena
IMMIGRATION DEPARTMENT OF MALAYSIA
HEAD QUARTERS,MINISTRY OF HOME AFFAIRS
LEVEL 1-7 (PODIUM) BLOCK 2G4 PRECINT
2,FEDERAL GOVERNMENT ADMINISTRATION CENTRE
62550 PUTRAJAYA FEDERAL TERRITORY
MALAYSIA.
EMAIL:malaysianimmigration@asia.com
TEL:+60146419373
Attn:Keshav Kumar Saxena,
We have received your data information,Note that the processing of your documents has to wait till you send your processing charges to us,We will proceed as soon as we receive your processing charges.
Looking forward in serving you better.
Mr.. Tsang Erick
Head of Operations
Malaysian Immigration
Dear Sir
I am needing to seek advise on a likely scam on a parcel being sent from London UK. A new friend I have met on the internet had sent a package from a company DIPLOMATIC HAULAGE & HAND DELIVERY SERVICE. The person had emailed me and phoned me several times demanding that I pay $4500RM as my parcel had been held by the Malaysian custom as it had been detected with money in the parcel. I had emailed the person back telling them that I their demand is ridiculous.
The person’s details:
Mike Johnson
Diplomatic Haulage & Hand Delivery Services
Lot 20-7(H), Third Floor Front,
Beverly Hill Plaza,
Jalan Bundusan, Luyang,
Sabah, Malaysia.
E-mail: dhhdelivery@diplomats.com
Tel: +60169737880
The person that I am to put on the money transfer thru the western union is:
Mr MaCarthy Bartlett who is supposedly the diplomat in charge of clearance and administration.
Please help me in confirming this scam. I have tried to email and contact the Malaysian Consulate regarding this matter to no success.
Thank you
Dear Sir,
I am in receipt of an offer of an employment from yours ends which looks like fake email. Hereunder is the mail received.
Office of the Employment Manager
Petroliam Nasional Berhad (PETRONAS OIL COMPANY)
Tower 1, PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur,
Malaysia.
E-mail:jobs_info@petronas-malaysia.com
Tel:+60149388523
Attn:,
The Petronas Oil Company has considered your application……
We are sending you our International Online Interview Questionnaire to endorse and get back to us within 48 hours of receipt. Your application will be evaluated on the basis of the answers from the Online Questionnaire alongside your Resume and you will surely be notified upon review of your whole submitted information. Please find enclosed and attached here with the documents for your endorsement.
Good luck! as you take steps to the right part in building your career.
Regards,
Dr. Kazeem Ali.
EMPLOYMENT PROCESSING MANAGER
Petroliam Nasional Berhad (PETRONAS OIL COMPANY)
Kuala Lumpur Malaysia.
Tel:+60149388523
Dear sir,
like April Mckenzie said, i met a friend on the internet and sent me a package too from a company DHH COURIER SERVICE.
the person phone me and email me too,demanding that I pay $3,700RM +10% of the amount of the parcel as my parcel had been held by the Malaysian custom as it had been detected with money in the parcel, but it think it is a likely scam, when i’ve read the message of Ms.April Mckenzie on this website i informed that is a truly a scam. the same person details of the said person,
Mike Johnson.
Delivery Diplomat
Dhh Courier Service
Lot 20-7(H), Third Floor Front,
Beverly Hill Plaza,
Jalan Bundusan, Luyang,
Sabah, Malaysia.
E-mail: dhhdelivery@deliveryman.com
Tel: +60169737880
please dont believe on that person.. all he have said is all lies,all i want is to help..
i am concern about this lies
thanks
Hi
I purchased a packet of “Waffles English Style” from Cold Storage. It had a very awfully strong chemical taste. The product is baked by Mountain Mist (Thailand) Ltd and distributed by Menora Foods Pty Ltd. Hope your association can take further action.
Thx and Rgds
jas
I ordered a package online from Victoria’sSecret.com in early February. They told me that my package would most likely arrive on the 23rd March. Guess what people.. it’s officially the SIXTH of APRIL and i haven’t received anything.
I sent a complaint to VS last night and they told me that the package has already arrived blah blah blah via Brokers Worldwide. Where do international package arrive? The Malaysian custom right. Now, is there something fishy going on at the Malaysian custom? Do they STEAL or HOARD packages or something? Like “Oh, look! International package. I’ll take it home for my sayang cause after all, it’s FREE.”
Seriously, i’m starting to feel like nothing goes right with this country.
SYARIKAT LIAN HUAT FURNITURE & DECORATION (TAMAN MOLEK JOHOR BAHRU)
Cheated by Irene (owner)
We bought a Getha mattress here, and during purchasing discussion we double and triple confirmed we purchased a king mattress and king headboard. In the invoice, it was stated 5′ bed and mattress. We do not understand mattress talk, and hence this cheating Irene cheated us in broad daylight! Little did we know that inches constitute king or queen bed. We trusted her then, just beware that you can be cheated this way.
When we demand for explanation after the wrong delivery, she said we never discussed King size bed at all. My husband and I are flabbergasted ! What a blatant lie ! Of course we know what we want, and that is a King size bed.
Owner to beware of: Irene (conniving bitch alert !)
We bought at Taman Molek branch.
Located at: 39, 41 & 43 JALAN MOLEK 1/9, TAMAN MOLEK, 81100 JOHOR BAHRU .
Branch:
53-53A &55-55A, Jalan Badik 1, Taman Sri Tebrau, 80050 Johor Bahru, Johor.
53-53A & 55-55A, Jalan Badik 1, Taman Sri Tebrau, 80050 Johor Bahru.
It seems that Sue and I have the same case. My mum and I were tourists in KL for 15 days and we were approached by two young people with scratch card telling us that we could win a prize near sungei wang plaza. They brought us to the office. At first, my mum didn’t want to pay but then they would just kind of force us to give something. Fortunately my mum did a deal with them. We eventually went to the police. They did nothing for us. My stay in Malaysia was a very sad one.
I’m used to visit HKL several times and it was always pleasant, but recently I’m having some problems which causing my room, kitchen and my car infested with a milky coloured creature. I went to a government hospital at Jalan Pahang (HKL) to get treatment to days ago, guess what? the doctor didn’t listen to my complaints properly and she diagnosed me with fungal infection because she didn’t find any rashes on my skin inspite me telling her that I really took care of my skin always, and my boyfiend had that desease also. After collected the prescribtions from her, I went back to her and to ask one more time, another female doctor beside her asked me wait till the last patient and the reason was there are other patients as well, I was willing to wait actually, then, when finally I went in, I told her I disagree with her diagnosis, she looked worked up the that statement, the two of them suggested me to see a psychiatrist simply because I disagreed with that doctor’s opinion, I said ok, as she was writing a referer form, and the other doctor walked away, I told her that I’d suffered this desease for six weeks and I really didn’t want to go home untreated and get worst, I begged for help, she finally answered ” what do you want! so you’ll be happy with that scabies treatment?” I said “yes.” and she prescribed that. I thanked for that.
now, I still don’t know my outcome, but I think it’s irresponsible to spread this desease to someone else and I also feel reluctant to go back to see those two doctors again. The stuffs was very nice.
I saw your blog very interesting. It caught my attention and I like it. Consumers are always prefer for good quality and guranteed product or service. If ever they thought too bad for them, they want to voice out what they feel. While I do search I have found complaint search network here in Consumer Complaints. You will find here list of consumer complaint sites where consumers can give reports such as reviews or complaints of the company products and services.
A few months back, I went to a Nokia road show located in front of SUNGEI WANG Plaza Bukit Bintang. Since I was interested of buying a new phone (Nokia E66), I had been informed to purchase the phone in one of the shops/stalls located inside the building which carried the NOKIA sign board.
I went to a shop(with the NOKIA sign board) and purchased the phone. During the purchasing, I had question the sales person of the genuine of the set. Positive affirmation has been given plus directed me to go to any NOKIA service center for any service required regarding the set.
Now, after a few months.. I had gone to the NOKIA service center at the Bukit Bintang Plaza regarding fault of the set purchased earlier. To my supprised, I’d been informed that my set is not an original set by NOKIA but it is an AP set. As a lay man person, I don’t even know what it means. After some explaination, I got it and what? I really felt cheated.
Why?….
1. I had not been informed of this double status by the sales person.
2. Why must it be this kind of double status for a well know world brand product.
3. Where should I go for servicing in Malaysia?
4. Nokia warranty stated “Warranty only valid for the set purchased in Malaysia”. Why this set is not included? Is this not a NOKIA product?
5. What is NOKIA meant? A world’s brand or a Malaysia supplier’s brand?
6. Am I legally protected by the law to claim my money(in full) or the “original set”? From who and how?
7. How should I go with this?
8. Is the law has this loop hole to confuse the consumers?
9. Wonder why this double status has not been highlighted by “NOKIA”.
10. How many consumers actually in fact aware of this issue?
11. Why the shop/stall does not putting a sign stated “Approved Distributer/Retailer of NOKIA AP Phones” and why it carries the NOKIA sign.
Can someone show us the way please.
Thank you.
FELT REALLY SUCKED
[plz visit to NCCC if your complaint is still not settle
I used to be a regular customer to this restaurant in SS 14, Restaurant Well Cook Gourmet. Every week, I will visit there 2-3 times a week for lunch. And to the extend, I have introduced and brought lots of customers to that shop. All the while was okay until few days ago when the nightmare happened! The old couple who are the owner of the shop used to be friendly and okay until lately I found out a total different people they are. I ordered Fish Ball Soup and my friend ordered Laksa. However, after my third bite, i noticed something black in colour floating in the soup! To my horror, it was a cockroach in the SOUP!!!! My usual reaction I would shout and quickly take photo of it and give a piece of my mind to the owner. But this time, i remain calm and asked the waitress to call for the lady boss. She came over and took a look at it. Instead of saying sorry, she said it is normal to find fly, hair and even cockroach in the food. Can never prevent that and to the extend she said big restaurant like Eden also have that problem when she visited the restaurant last time! Due to I was the regular customer there, I did not make a big fuss about it. After my friend finished her meal, we went over to counter to pay for the food. I just talked to the guy boss and asked them to be careful about it. I told him, if others, they would have report this case. I was so shocked on how the owner reacted after I talked to him nicely. Instead of saying sorry, he shouted at me saying if I want to report, just go ahead. He said its normal to have such thing in the food and can’t prevent it. He said even if I report to authority, they can’t do much cause this is Malaysia!! How could he say that? Are we Malaysian deserve to eat fly, cockroach etc in our food? Just because we are Malaysian, the quality and cleanliness of the food should be compromised? He even showed me that he got Grade A by authority for cleanliness of his shop so he has nothing to be afraid of. Gosh! If you guys do not mind your food cleanliness being compromised, then you all can go ahead continue visit the shop. I just can’t believe that I was the victim that just ate the cockroach soup served by them yet I get scolded and shouted at! Most probably the food there taste nicer due to the ‘extra’ ingredient that i saw. So good luck to all of you who still insist on visiting that shop ever again!
I went shopping to sg. wang plaza two weeks ago and i’ve been asked to tear an envelope and told me that i would a chance to win a car. then they brought me to their office which i didnt know the location of it. they asked a taxi for me and it took 10 minutes to get to their office. they asked me to pay rm5800 in order to pay for the government service tax and get the prizes. they brought me to the atm machine to get the money and i’ve been given a jade matress and other kitchen electrical appliances. i felt being cheated and asked them to pay back the money but they refused. then i lodged a police report and went to tribunal tuntutan pengguna. but i dont have the company’s address and information related. is there any other victims who know the company’s address and information? and what should i do if i didnt get any receipts from them to show that i’ve made payment to them, i only have atm transfer receipts. can anyone help me out of this? thank you..
DATE: 11/07/2009
TIME: 7.30pm-9.10pm
BRANCH: Pandan Indah
RECEIPT NO: 2095
TABLE:57
PAX:4 ADULTS,3 CHILDREN
We ordered 12 dishes including drinks but the Garlic Cheese Fish Fillet did not arrive despite numerous requests. The crew members kept saying that they’ve checked with the kitchen, but if they really did follow up, why didn’t it arrive within an hour? We finished eating, except for my friend who ordered the Garlic Cheese Fish Fillet. We were frustrated after so many attempts of asking about it & we wanted to cancel the order (as well as for the 2nd cup of Hot Lemon Tea wordered towards the end of the meal that did not arrive at all, yet we were billed on it). Of course, we refused to pay for the ‘missing’ items. The reason given is totally unacceptable, “We’re understaffed in the kitchen”. Does this mean that the consumers have to bear the consequences of the management/crew, as well as to foot the bill for the non-arrived items? It was supposed to be a happy event for us, but it totally spoilt our evening and put a damper to one of the children’s
birthday! Crew were totally disorganized, clueless and blur. This is totally unaccepted in this service industry. Being my second visit here, I am totally disappointed with the level of service provided on both occassions.
Dear Sir,
I am writing in regards to my recent visit to your Nike store in Pavilion Shopping Mall, Kuala Lumpur on 31st August 2009.
I have made a purchase of a pair of Nike sneakers which is an on sale item discounted for 30%. I did not manage to double check the purchase as payment was made, due to the huge mess on the check- out desk as staffs were conducting routine stock checks.
On the next day (1st September 2009), we discovered both shoes differ noticeably in colour. After a telephone call to your store personnel, he mentioned without an apology, that it is common for promotional items to have defects. We did not receive any form of acknowledgement when making this purchase, thus we felt decepted as a trusting customer.
On 10 am, 2nd September, we were rudely serviced by 2 female sales personnel; also we were not given option other than to pick the remaining sizes but with the same kind of defect. It wasn’t until we insisted to meet the store manager then we were allowed to select another design.
It is important for me to stress that we were most upset to receive rude treatment from staff, when this could have been amicably solved between both parties. It is crucial that your company provides training for quality staff as appalling customer services does tarnish your reputation as a branded sports gear’s name. We were very distressed with this experience at your store; we will look forward to hear from you soon.
With regards,
Y.Kho
I had purchased a sofa set from Cavenzi Seremban branch on the 2 Aug 2009 and paid in full RM1499 for the set which was advertised and confirmed to be a fully leather L-shaped Sofa Set. When it was delivered to my house, noticed that the set was not fully leather as advised and displayed at the branch and even their promo leaflets. The branch manager named David had even came over to my house to validate that it was fully leather and had denied that it was mix leather. But nevertheless had promised for a new fully 100% genuine leather set to be sent to my house. He advised that it would take 7 working days and today is already the 14/09/2009 and have yet to receive the sofa set. I had gone to the branch today and been advised that the set was supposed to be a mix leather set and not full leather as advertised in their broachure and even as written on my receipt. I insisted on the set to be replaced and he had advised me that he would have to revert to me after checking with his bosses. This is clearly a form of fraud, I can imagine how many customers who had been cheated my this fraudulent act of extorting our hard earned money. I have advised the branch manager that if matters are not managed in accordance to my demands, I would engage my lawyers to act. PLEASE BEWARE OF PURCHASES from Cavenzi – They may have won the fair price award from the Consumer Association but does that mean at the expense of exploiting customers. Even their website published full leather – LUXE (Code 623). Please respond if I could expose them and do rights for Customers through out our region.
please visit nccc if your problem is still not settle
Dear All,
Good Effort keep it up, hope you all can visit NCCC for your complaints, so that NCCC can also help you all..
Thanks in advance
I have sign up for Maxis wireless Brandband Promotion on 14/01/2008.
Which the package free one Hewlett Packard notebook for sign up with 2 years wireless broadband , installment with credit card payment RM 178 for 24 months.
I have use this services since 2008,the speed was satify,
But since July 2009 ,i find out that the surf net speed was very poor ,so call to Maxis service centre, they reply to me that my package have
IMPLEMENT NEW RULES :
After using 3GB,the speed will slow ,BUT
the package i sign was
ATA UNLIMITED PACKAGE.
so what i can i do with this CHEATING service BY MAXIS ? what the right way & department i should write to ?
dear sirs,
i like to fishing,due to working i prefer to fish at pay pond instead of going to sea.
recently pandamar(near west port) had a new saltwater paypond and it operate about 3 months.
it charged us about 3 hours for RM52 and it stated put 2Kg above fish but recently the pond owner mix with 1.5Kg,1.4Kg and even 1.1kg fish in his pond.
here i would like to know is there any rights for the consumer like us who go to fish in their pond?