Immigration Dept Malaysia – fast service, new kiosk: Hooray!

Log 15 Jan 2008

Consumer Info: Hooray for the Malaysian Immigration Department

Visited the Department of Immigration. The process for renewing passports is fast and efficient. First, take a form, fill it, and then take a photograph at the photograph booth located at the building if you didn’t bring any. A copy of your IC and 2 passport photos are needed to renew your passport. After taking a queue number from the counter, your thumbprint is taken and you have to make payment at the cashier. Credit cards are accepted! You then have to wait for about 2 hours to take your renewed passport. It’s easy, quick and simple, and you get your passport on the same day. But take note, I arrived very early in the morning at the immigration department. Haha. Maybe you can’t collect on the same day if you go later in the day to do your applications.

The Department has also placed a new passport renewal kiosk machine at the Subang Immigration Dept. The machine is for passport renewals only. It is not meant for new passports applications or any other more complicated passport applications. Only Malaysian passports with an embedded microchip can be renewed at such kiosks.

What you need for renewing your passport at the kiosk:-

  • Mycard
  • Malaysian passport with microchip
  • 1 colour photo
  • Cash (in 50’s or 100’s)

You can contact the Jabtan Imigresen Malaysia at 03-88801056 or surf to for more info.

Overall, the service given at the department is very fast, and everyone had a specific task at the various counters which was efficiently carried out. The new kiosk for passport renewals should be very useful and I hope more machines will  be added soon. If all the documents, photo and cash are prepared beforehand, the time to complete the renewal process at the kiosk is about 10 minutes. (observed the whole process, conducted by a very helpful immigration officer). This, compared to the approximately 45 minutes length of time it takes to submit your application at the service counters. The actual length of time will definitely differ depending on whether you need to line up for photographs, or the time that you arrive at the dept.  However, you still have to wait for about 2 hours to take your new passport from the counter, whether the application was done at the counters or at the kiosks.  Good service and hassle-free.


46 Responses

  1. Thanks Sandwall. You have provided more info in one page than the whole of our Jabatan Imigresen’s website put together. Sadly, being a country who prides itself on being a Multimedia Super Corridor, the website is a shame and dismay. The first point of contact any foreigners needing visa to gain entry into our country will be our Immigration Dept and judging by the contents of the web, one cannot help but feel lost.

    There isnt even a mention of passport renewal for malaysians, in fact it states that passports cannot be renewed! And in the same breath, under the FAQ, it states that it can be renewed!

    How accurate exactly is that website? Also it states that photos captured at the electronic booth cannot be accepted due to poor quality, which is rather strange, as I recall having had all my previous passport renewals submitted with those booth-taken photos.

    Also there is a lack on crucial information as to where, when and time where can one apply or renew passports. I suppose they just take for granted that everybody knows where the immigration departments are, even foreigners.

    Hence, there really isnt a need to ask anyone to log on to this pathetic website, because you wouldnt be able to find any useful information. And all the other browser buttons eg Information, Services, E-services etc are only there for show because these pages do not exist.

    Thanks again to you.


  2. dear sir
    SARBJIT SINGH AUJLA 0039635714740

  3. Kenapa pihak immigration malaysia tidak mengabil tindakan / tangkapan disyarikat pasir gudang yang kebanyakan megambil pekerja asing tampa permit atau mengunakan mycard palsu dan salah gunakan permit kerja(yang sepatutnya disyarikat lain tapi berkerja disyarikat lain)diharap pihak yang berkenaan dapat mengabil tindakan dengan segera.contohnya disyarikat saya berkerja PLO 454 jalan perak empat pasir gidang 81700 johor bahru..

  4. i want to imigrate malaysia with my family

  5. I lost my passport last year.. And it already expired on 2008.. As i agreed to take the job requirement from UK company as the Sales Marketing, which is i shall leaving on the 18 Nov 2010, now i need my passport to travel and i have to go and make a new passport, .
    Q1:What shall i do first due to it was expired and lost?
    Q2:How long did i should wait till it done, due to my Job requirement that i accept in UK and need to leave town next month?
    Q3:Didi i still need to go police station to make a report or going to Office by filling in the passport application form and a Questionnaire Form (IMM.42C). Based on r client charter, the process will take a period of one (1) month, to do all this sigh?..

  6. Hi, The requirements for renewal of Malaysian passports you stated is incomplete. In Seremban, for example, if you are underaged 21 years and below, even if accompanied with your parents, you are required to bring along your original birth cert. NO negotiations… If you have to drive to and fro from home 84 kilometers .. you just have to do that. I wonder value of our Malaysian identity card ? ..and thumb print !!!!!

  7. hi, my passport and my hubby passport is get rob on 3 weeks ago . when we go to the immigration dept to apply the new passport . They got althorised the letter for us and mention within 1 month can come to collect the passport . But almost 4 weeks already they haven done yet . The passport very urgent for me to work at singapore . How can i get it fast ? what can i do now ?

  8. hi, my passport and my hubby passport is get rob on 3 weeks ago . when we go to the immigration department to apply the new passport . They got issued the letter for us and mention within 1 month can come to collect the passport . But almost 4 weeks already they haven done yet . The passport very urgent for me to work at singapore . How can i get it fast ? what can i do now ?

  9. ihave old car modil 2000 made in grenada not working now this car need spare barts iam need new car new modil made in grenada can you helb me

  10. hallo ihave old car modil2000 made in grenada not working now iam lookingfor new car same modil made in grenada

  11. i am indian nationality.i married malaysian i holding 5years visa.i married in december 2009.can i apply for IC?

  12. i am indian nationality.i married malaysian citizen .now i holding 5 years visa.i married in december 2009.can i apply for IC?

  13. HI, Not sure what to do.We are Malaysians based in Brisbane and my 5 yr old daughter’s Malaysian passport has expired recently. Can my husband renew the passport for her in KL if he has the relevant photos and birth cert and My Kid identification papers ? Appreciate if anyone can assist me on this.

    Thank you very much.

  14. Sorry to say but they somehow have very rude services. Need to improve their behaviour towards customers.

  15. i m afraziqbal .i m pakistani.i apply to profashnal all profashnal visa details send me my email.can u help me

  16. How can apply Pament Resident for my Son who is a Singapore cetizen.Thanks by Kumar

  17. Adakah cara lain utk renew pasport maid Indonesia selain perlu renew di kedutaan?kami dari pantai timur..masalah utk cuti .Jumaat adalah hari bekerja jg.

  18. Thank you for this. Always nice to make a person with the same passion.

  19. for kids under 12 without mykad,can Kiosk be used

  20. If someone accidentally have a copy of my international Passport, what are the risk exposed? I suspect they could be some internet scammers out to cheat and con people. How can I get a renewed passport with different set of numbers to protect myself? Passport expire in another 3 years. Can I apply for a new one? Do I need to support my application with a police report? For the sake of sanity and peaceful sleep, advise needed.


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  25. Everything went smoothly this morning when I came for the new passport( my passport ran out of pages). I was told to come back in an hour to collect the new passport after I paid the passport fee. Now I back, but all officers ( all 3 counters) went for their lunch at the same time apparently. Now I have been sitting here for the last 30 mins, still no officer turn up. Apoooh!!!
    Note: I am at the brand spanking new immigration dept here at Jalan Duta Mas area. Sad!

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