Log 15 Jan 2008
Consumer Info: Hooray for the Malaysian Immigration Department
Visited the Department of Immigration. The process for renewing passports is fast and efficient. First, take a form, fill it, and then take a photograph at the photograph booth located at the building if you didn’t bring any. A copy of your IC and 2 passport photos are needed to renew your passport. After taking a queue number from the counter, your thumbprint is taken and you have to make payment at the cashier. Credit cards are accepted! You then have to wait for about 2 hours to take your renewed passport. It’s easy, quick and simple, and you get your passport on the same day. But take note, I arrived very early in the morning at the immigration department. Haha. Maybe you can’t collect on the same day if you go later in the day to do your applications.
The Department has also placed a new passport renewal kiosk machine at the Subang Immigration Dept. The machine is for passport renewals only. It is not meant for new passports applications or any other more complicated passport applications. Only Malaysian passports with an embedded microchip can be renewed at such kiosks.
What you need for renewing your passport at the kiosk:-
Malaysian passport with microchip
1 colour photo
Cash (in 50’s or 100’s)
You can contact the Jabtan Imigresen Malaysia at 03-88801056 or surf to www.imi.gov.my for more info.
Overall, the service given at the department is very fast, and everyone had a specific task at the various counters which was efficiently carried out. The new kiosk for passport renewals should be very useful and I hope more machines will be added soon. If all the documents, photo and cash are prepared beforehand, the time to complete the renewal process at the kiosk is about 10 minutes. (observed the whole process, conducted by a very helpful immigration officer). This, compared to the approximately 45 minutes length of time it takes to submit your application at the service counters. The actual length of time will definitely differ depending on whether you need to line up for photographs, or the time that you arrive at the dept. However, you still have to wait for about 2 hours to take your new passport from the counter, whether the application was done at the counters or at the kiosks. Good service and hassle-free.