My Streamyx service was down for almost 2 full days.
Help! How can anyone survive without online access for 2 full days? It’s like losing my handphone, tv set, radio, and CD player all at one go. Haha…go get a life! Called TMnet to lodge a report and the Tech guy calls back the next day to check on the Streamyx. He found nothing wrong with the data sending and asked me to get the Telekom guy to check the lines.
The Telekom guy comes to check the lines, and said nothing was wrong with the line. I was getting a bit frus at this point, because it was like, nobody is helping anybody.
Then the Telekom guy says to call the TMnet guy and they both came together again to the house to locate the wire causing my broadband to keep going down.
So it wasn’t so bad after all…. those guys managed to solve the problem and they were quite fast in responding to the reports. But a little more competition in the wired broadband service segment wouldn’t hurt (currently we have the one and only….errrr ….) and might make services more efficient.