THe STAR online
Thursday February 12, 2009
THE Federal Territory Public Complaints Bureau received a total of 526 public complaints for the whole of last year. Deputy Minister in the Prime Minister’s Department Senator T Murugiah said of the total, 451 of them had been resolved while the balance were still pending. Murugiah said the bulk of the complaints were those involving government agencies like the National Registration Department, the Health Ministry, the Public Works Department and the Kuala Lumpur City Hall (DBKL).
“Last year alone, there were 172 complaints against the DBKL involving problems like faulty street lights, broken lifts, damaged roads and poor service,’’ Murugiah said. “But, to be fair, the DBKL were very prompt in fixing the problems.
“In fact, most of the problems have been resolved with the co-operation of the DBKL,’’ he added. Murugiah said that many city folk were not aware of the bureau which is located at Menara TH Perdana in Jalan Sultan Ismail.
“The bureau was established in 1971 yet people do not know that we are here and that they can come here and lodge complaints ,’’ he said, adding that an average of four people walk into the bureau daily. For details, call 03-26911346.