Many still unaware of FT complaints bureau

THe STAR online

Thursday February 12, 2009

 

 THE Federal Territory Public Complaints Bureau received a total of 526 public complaints for the whole of last year. Deputy Minister in the Prime Minister’s Department Senator T Murugiah said of the total, 451 of them had been resolved while the balance were still pending. Murugiah said the bulk of the complaints were those involving government agencies like the National Registration Department, the Health Ministry, the Public Works Department and the Kuala Lumpur City Hall (DBKL).

“Last year alone, there were 172 complaints against the DBKL involving problems like faulty street lights, broken lifts, damaged roads and poor service,’’ Murugiah said. “But, to be fair, the DBKL were very prompt in fixing the problems.

“In fact, most of the problems have been resolved with the co-operation of the DBKL,’’ he added. Murugiah said that many city folk were not aware of the bureau which is located at Menara TH Perdana in Jalan Sultan Ismail.

“The bureau was established in 1971 yet people do not know that we are here and that they can come here and lodge complaints ,’’ he said, adding that an average of four people walk into the bureau daily. For details, call 03-26911346.

2 Responses

  1. can you please direct me on how to handle this problem
    i took up MAA policy in 1994, it was supposed to be an endowment policy where i pay for 10 years then the dividens is supposed to pay by itself, but on the 9th year i was told if i do not pay my whole policy will be scrapped. My policy number M94408591. i have been paying for 15 years and was informed that my cash surrender value is RM6,194.00 should I stop paying, i was recomended to pay for the next 4 years or more. I just want to know what guarantee do i have should I continue to pay, my cash value will be double as promised?
    please advice.
    thank you

  2. Please help me to direct this Airasia flight cancelled due to volcanic eruptions in April 15-19 2010.
    Airasia promise to refund my airtiket for 3 persons within ONE month when we do enquiries over the counter at LCCT waiting for the cancelled flight as we flied all the way from Sarawak.
    But upto now Airasia is silent about our refund even though we enqire month after month at the Sibu airport counter.
    Please advise us what should we do to get back our refund. It is a substaintial amount for us 3 persons in ONE ticket.

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